Pi Network has cleared a KYC barrier for more than 417,000 users and prepared a wallet fix for another 497,000 accounts that could not claim migrated PI balances.
Summary
- More than 417,000 users can resume KYC after Pi removed possible duplicate-account flags.
- Around 497,000 Fast-Track wallets could not claim PI because they lacked gas funds.
- Yoti and Indonesian KIA applicants have received new options to resubmit their identity documents.
- Protocol V27 has moved to Testnet 2 after handling about 250 transactions per block.
Pi Network has reopened KYC for 417,000 users
Pi Core Team said in an update that it refined the checks applied to accounts previously flagged as possible duplicates, allowing more than 417,000 Pioneers identified as separate users to continue the Know Your Customer process.
Removing the duplicate-account flag does not mean each affected user has passed KYC. Applicants must still complete any remaining identity checks and satisfy the other conditions listed in the Mainnet Checklist before Pi can move their transferable balances to the live network.
The update addresses one part of a long-running migration problem. A Sep. 9 report on Pi’s Mainnet migration gap found that about 16.6 million of the network’s claimed 60 million engaged Pioneers had completed migration. That represented a conversion rate of 27.6% at the time, with KYC approval, wallet setup, and user confirmation among the required steps.
Using those figures as context, the 417,000 newly eligible applicants represent roughly 2.5% of the previously reported migrated-user count. Their access to Mainnet will still depend on whether they complete all outstanding checks and migration steps.
Pi also reviewed applications from people who completed identity verification through Yoti, a third-party identity service used during an earlier stage of the network’s KYC program. Some of the old applications lacked the liveness information now required by Pi, leaving users unable to progress.
Following the review, affected Yoti applicants can submit a new application through Pi’s native KYC system. Users should check the KYC app for a resubmission option rather than assuming an earlier Yoti approval automatically meets the current requirements.
Indonesian applicants rejected after uploading a KIA, or child identity card, have received a similar route forward. Pi said they can resubmit their details with another accepted identification document.
A gas-fee fix will cover 497,000 Fast-Track wallets
Separate from the KYC cases, approximately 497,000 users received Mainnet wallets through Pi’s Fast-Track migration process but could not claim their migrated tokens.
Pi attributed the failures to a lack of PI in the newly allocated wallets. Although the users had balances waiting to be claimed, their wallets did not contain enough available PI to cover the network gas fee needed to complete the transaction.
The Core Team plans to deploy a technical fix within one week of the announcement. According to the project, the change will restore access for the affected accounts and prevent the same gas-fee problem from blocking future Fast-Track migrations.
Users whose claims previously failed for insufficient gas can also try the claim process again. Pi advised Pioneers to open the wallet or migration interface and check whether their balance is now available rather than creating another wallet or repeating unrelated KYC steps.
KYC approval and balance migration serve different functions within Pi’s system. Identity verification confirms that an account belongs to an eligible person, while migration transfers the user’s approved balance from the mobile application’s internal records to a Mainnet wallet. A user can therefore pass KYC but still face a separate wallet, checklist, or transaction problem.
Earlier reporting on Pi’s first Open Mainnet year identified migration delays as one of the network’s unresolved operating issues after the firewall opened in February 2025. The report also noted that PI reached a post-listing peak of $2.99 before falling toward $0.15 by May 2026.
For users in the United States, the latest update changes access only for accounts affected by Pi’s internal KYC and wallet processes. The announcement did not describe a separate procedure for U.S. Pioneers or announce a change to PI’s availability through American trading platforms.
Pi Network has expanded its identity-check tools
Alongside the account reviews, Pi has added support for liveness checks on older mobile devices. Liveness tests generally require an applicant to use a device camera to show that a real person is completing the verification, rather than relying only on an uploaded image.
Supporting older hardware could help users whose phones could not run the earlier version of the check. The Core Team asked applicants to complete a liveness test whenever the KYC app displays the request, as leaving the step unfinished can keep an application pending.
Pi has also started a pilot program for palm-print authentication. The project has not yet provided full public details on the pilot’s size, eligible regions, or whether palm verification could eventually replace any existing KYC step.
The network has already used a large validator pool to process identity applications. The Sep. 9 report said 1,094,680 human validators had completed more than 526 million verification tasks, although the total number of tasks does not represent the same number of approved users.
As crypto.news previously reported, Pi said in May that more than 18.1 million users had passed its native KYC checks and over 16.7 million Pioneers had migrated to Mainnet. The new duplicate-account review does not add 417,000 completed migrations to either total because each person must finish the remaining verification and checklist requirements first.
Protocol V27 testing has reached Testnet 2
While Pi works through the account issues, the network has advanced Protocol V27 testing from Testnet 1 to Testnet 2.
A September Protocol 27 report said deployment on Testnet 1 began on Aug. 21 after Pi completed Protocol 26. The earlier update linked Protocol V27 to smart-contract authentication, RPC infrastructure, and automated market maker liquidity pools.
Protocol 26 had required approximately 421,000 node operators to update their software by Aug. 11 or lose Mainnet connectivity. Pi described V27 as the final planned upgrade in its current development sequence, though later software patches and maintenance updates could still follow.
The earlier roadmap targeted Sep. 15 for a Mainnet deployment after testing across two test networks. Pi’s latest information instead shows V27 running on Testnet 2, indicating that the testing stage has continued beyond that previously reported target.
During the specified Testnet 2 period, Pi said the network processed about 250 transactions per block without a reported failure.